Last updated: August 2026.
These Terms and Conditions govern access to and use of the website northstar555.com (the "Site"), as well as the purchase of products offered by North Star 555 ("the Company", "we", "us", or "our"), based in Mexico City, Mexico.
By accessing the Site, registering, or making a purchase, you agree to be bound by these Terms and Conditions in full. If you do not agree with any part of these terms, please do not use our Site.
1. General Information
North Star 555 is a clothing and accessories brand built on original designs, sold exclusively through our online store. All of our designs are original and created in-house. We ship anywhere within Mexico.
2. Use of the Site
By using this Site, you confirm that you are at least 18 years old or have your legal guardian's consent to make purchases; that the information you provide is truthful, complete, and up to date; that you will not use the Site for illegal or fraudulent activities or activities that infringe on the rights of others; and that you will not attempt to reproduce, copy, or commercially exploit any content on the Site without express authorization. We reserve the right to suspend or cancel user accounts that violate these conditions, without prior notice.
3. Products
All products available on the Site are original North Star 555 garments and accessories. We make every effort to display colors, textures, and measurements as accurately as possible; however, minor variations may occur due to your screen settings or our artisanal production process.
Available sizes are listed on each product page. Product availability is subject to stock and may change without notice. We reserve the right to limit purchase quantities per customer or order, and to discontinue products at any time.
4. Prices and Payment
All prices published on the Site are stated in Mexican Pesos (MXN) and include the 16% Value Added Tax (IVA), in accordance with current Mexican tax law. We reserve the right to change prices at any time; the price applicable to your order is the one in effect when you confirm your purchase.
We accept the following payment methods: credit card and bank transfer. Payment must be made in full when the order is confirmed; we do not process orders with partial or pending payments. If a charge is declined or a transfer is not received within 48 business hours, the order will be automatically cancelled.
Invoicing (CFDI): invoicing is handled through a Persona Física (individual taxpayer). If you need a Mexican tax invoice (CFDI), you may request it within the same calendar month as your purchase by emailing [email protected] with your current Constancia de Situación Fiscal (CSF) issued by the SAT (in PDF), your order number, and the email address the invoice should be sent to. We do not issue retroactive invoices outside this window. Invoices are issued with the exact tax details shown on your Constancia de Situación Fiscal; these cannot be changed once the CFDI has been issued.
5. Purchase Process and Order Confirmation
After completing your purchase you will receive a confirmation email with your order details. This email does not constitute formal acceptance of the order on our part; acceptance occurs once the order is processed and shipped.
We reserve the right to cancel any order due to a product being out of stock at the time of processing, a pricing error on the Site, a declined payment or transfer not received, indications of fraud or misuse of the Site, or a breach of these Terms and Conditions. If we cancel an order, we will refund the full amount paid within 5 to 10 business days.
6. Shipping and Delivery
We ship anywhere within Mexico. Shipping times and costs are calculated and shown when you complete your purchase, based on your postal code and the carrier you choose, and depend on your location and the shipping method selected.
Estimated delivery times are: Mexico City and Greater Metropolitan Area, 2 to 4 business days; the rest of Mexico, 4 to 8 business days; hard-to-reach areas, up to 12 business days. These times are estimates and may be affected by circumstances beyond our control, such as carrier delays, natural disasters, holidays, or other contingencies. North Star 555 is not responsible for delays caused by the shipping carrier once the package has been handed over to it.
Once your order ships, you will receive an email with your tracking number so you can follow your package. It is the customer's responsibility to provide a correct and complete delivery address; we are not responsible for packages that are not delivered due to incorrect or incomplete shipping information.
7. Returns and Exchanges
Size exchanges: we accept size exchanges within 15 calendar days of receiving your order, as long as the product is in perfect condition — unworn, with original tags, and in its original packaging. The cost of shipping the item back to our warehouse is covered by the customer; we cover the cost of shipping the new size to you. We do not offer cash or card refunds for a size exchange: if you would rather not exchange the item, we will give you a store credit (coupon) for the value of your purchase to use in the store.
Returns for a defective product or an error on our part: if you receive a product with a manufacturing defect or one different from what you ordered, contact us within 3 calendar days of receiving it, emailing photos of the product to [email protected]. In these cases we cover the cost of return shipping and will send you the correct product or issue a refund, at your choice.
Items marked "final sale": clearance, outlet, or special-promotion items marked "final sale" on their product page have no exchange or return, except for a factory defect. We also do not accept returns of custom or made-to-order products, items that have been worn, washed, or altered, or items missing their original tags or with damaged packaging.
Process: to start an exchange or return, email us at [email protected] with your order number, the reason (size exchange or defect), and photos of the product when applicable. Once your request is approved, we will send you instructions and, when applicable, the return shipping label.
8. Intellectual Property
All designs, illustrations, graphics, photographs, text, logos, and other content published on the Site are the exclusive property of North Star 555 or its respective owners, and are protected under applicable intellectual property laws in Mexico and internationally. Reproduction, distribution, modification, or commercial use of any content on the Site without North Star 555's prior written authorization is strictly prohibited.
9. User Accounts
You may create a user account to access certain features of the Site. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account; notify us immediately if you suspect unauthorized use of your account. We reserve the right to suspend or delete accounts that violate these Terms and Conditions.
10. Limitation of Liability
North Star 555 is not liable for indirect, incidental, special, or consequential damages arising from use of, or inability to use, the Site or the products purchased. North Star 555's total liability for any claim will not exceed the amount paid by the customer in the transaction giving rise to the claim.
11. Changes to the Site and These Terms
We reserve the right to modify, suspend, or discontinue the Site or any part of it at any time, without prior notice, and to update these Terms and Conditions whenever we consider it necessary. Changes take effect once published on the Site; continued use of the Site after changes are published constitutes acceptance of those changes.
12. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Mexico. For any dispute arising from their interpretation or enforcement, the parties submit to the jurisdiction of the competent courts of Mexico City, waiving any other jurisdiction that may correspond to them.
13. Contact
If you have questions, concerns, or comments about these Terms and Conditions, you can reach us by email at [email protected], on WhatsApp, or through our website northstar555.com.
