Sync with your inner compass

FAQ

How long does shipping take?

Orders are prepared in 1 to 2 business days, and delivery time depends on the carrier chosen at checkout, usually 2 to 6 business days within Mexico.

How do I know what size to order?

Each product page shows the available sizes. If you are between two sizes, email us or write to us on WhatsApp before ordering.

Can I exchange an item for a different size?

Yes, you have 15 calendar days from delivery to request a size exchange, as long as the item has not been worn or washed. You cover the cost of shipping it back to us; we cover shipping the new size to you.

Can I get a refund?

We do not offer cash or card refunds. A size exchange has no extra cost for the garment itself (only the return shipping, as explained above), and if you would rather not exchange it, we give you a store credit for the value of your purchase. The only exception is a factory defect — see the next question.

What if my item arrives with a defect?

Report it within 3 calendar days of receiving your order, emailing us or writing on WhatsApp with photos of the defect. In these cases we do offer a refund or free replacement.

Can I exchange or return an item marked "final sale"?

No — clearance/outlet items marked "final sale" on their product page have no exchange or return, except for a factory defect.

What payment methods do you accept?

We accept credit card and bank transfer.

How do I take care of my t-shirts and hoodies?

Wash by hand or on a cold machine cycle, inside out, and skip the dryer to keep the print looking sharp.